Privacy Policy

1. Tracellent PDPA Statement on Malaysia Personal Data Protection Act 2010

Tracellent is committed to protecting the privacy and confidentiality of personal data in accordance with the Personal Data Protection Act 2010 (“PDPA”) of Malaysia. We collect, process, and use your personal data only for the purposes described in this policy and in compliance with applicable laws. By using our services, you consent to the collection and use of your personal data as set out in this policy.

2. Information We Collect

We may collect the following categories of information when you use the Tracellent application:

• Location Data: GPS and real-time location information from tracked vehicles and devices to provide fleet management services. This includes location data collected during driver clock-in and clock-out for attendance verification, as well as location recorded at the time of delivery completion to confirm that deliveries were carried out at the correct destination.
• Camera and Photo Data: Photos captured through the device camera during order completion, including images of delivered items and on-screen signature captures, used as proof of delivery for verification purposes. Photos may also be selected from the device photo library for attachment as delivery evidence.
• Device Information: Information about the devices used to access our services, including hardware model, operating system, unique device identifiers, and mobile network information.
• Push Notification Tokens: Device tokens used to deliver push notifications for route assignments, task updates, and operational alerts.
• Third-Party Data: Information received from third-party sources such as IoT sensors, telematics hardware, and partner integrations that form part of the fleet management ecosystem.
• Account Information: Name, email address, phone number, company name, and other details provided during registration or account management.
• Usage Data: Information about how you interact with our application, including access times, pages viewed, and features used.

3. How We Use Your Information

Tracellent uses the information we collect for the following purposes:

• Service Delivery: To operate, maintain, and improve our fleet management services, including real-time tracking, route planning, delivery task management, proof-of-delivery capture, driver attendance verification, reporting, and analytics features.
• Communication: To contact you with service updates, alerts, support responses, and promotional information related to our products.
• Research & Development: To analyse usage patterns and improve our platform through anonymised aggregation of data.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

4. Purpose of Acquiring Users’ Personal Information

Tracellent collects personal information for the following primary purposes:

• To create and manage your user account and access credentials.
• To provide and personalise fleet management services tailored to your business operations.
• To process payments and manage billing for subscriptions or services.
• To send relevant product notifications, maintenance alerts, and operational reports.
• To improve product quality and user experience through aggregated data analysis.
• To comply with legal and regulatory obligations under Malaysian law.

5. Disclosure of Your Personal Information

Tracellent may disclose your personal information to third parties only in the following circumstances:

• Service Providers: To trusted third-party service providers who assist in operating our platform, subject to confidentiality obligations.
• Legal Requirements: When required by law, regulation, court order, or governmental authority.
• Business Transfers: In connection with a merger, acquisition, or sale of business assets, where personal data may be transferred as part of the transaction.
• Protection of Rights: To protect the rights, property, or safety of Tracellent, our users, or others.

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

6. The Right of Users

As a user, you have the following rights regarding your personal data under the Malaysian PDPA:

• Right of Access: You may request access to the personal data we hold about you.
• Right to Correct: You may request that we correct inaccurate or incomplete personal data.
• Right to Withdraw Consent: You may withdraw your consent to the processing of your personal data at any time, subject to legal and contractual restrictions.
• Right to Limit Processing: You may request that we limit the processing of your personal data in certain circumstances.

To exercise any of these rights, please contact us using the details in the “Contacting Us” section below.

7. Acceptance of Policy

By using the Tracellent application and related services, you signify your acceptance of this Privacy Policy. If you do not agree with this policy, please do not use our services. We reserve the right to update or change our Privacy Policy at any time. Your continued use of the service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide by and be bound by the modified policy.

8. Security of Personal Data

Tracellent takes the security of your personal data seriously. We implement industry-standard technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encrypted data transmission (HTTPS/TLS), access controls, and regular security assessments. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Contacting Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal data, please contact us: